The Art of Quality Debt Collections: Exploring the Human Side of Collection Carolyn D. Tatem Gerrit Kouwenaar

Gerrit Kouwenaar

ISBN10: 1430244437

author of Gardening Secrets of the Dead

Written by a pastor

and her novels have also been translated into many foreign languages

The Art of Quality Debt Collections: Exploring the Human Side of Collection Carolyn D. Tatem Gerrit KouwenaarIn many respects, collecting debt is a negative job a fact that all credit risk professionals must be sensitive to. The typical collector may attempt 120 calls a day and speak to 36 customers, and then gain a kept promise from just half of those 36 customers he speaks to. This means the collector has just 18 kept promises and 102 negative results. An 85 per cent negative response rate translates to seven hours of negative feedback in an eight hour