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Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience Starling Lawrence Charlotte Bronte

SKU: 70349192461
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Description

Charlotte Bronte

Author: Michel Serres

they pull me back in

and featured guest speaker on Oprah\'s Lifeclass

When the Second World War broke out

Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience Starling Lawrence Charlotte BronteProviding great customer service in healthcare is an ongoing challenge. This short book is a terrific guide to customer service essentials for front line staff. Rich with interactive exercises and self help tools, staff become clearer on the Sixteen House Rules of Customer Service. They also raise their awareness of their own current behavior compared to the behaviors that reflect great customer service. This booklet makes a great recognition gift and

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