Science of High Reliability (10 CME) Trust and Respect fast-track learning and create a

fast-track learning and create a can-do culture

- Implement a Just Culture for your team

once again Judy has provided the medical practice management world with straight-shooting and insightful solutions to our most daunting obstacles

Just as doctors need to stay up-to-date with the best practices in patient care

Anna Maddali

Science of High Reliability (10 CME) Trust and Respect fast-track learning and create aCourse Objectives After completing this course, you will be able to: Define reliability, and describe how reliability can be measured and expressed. Describe how human errors and latent system weaknesses combine to cause events using Reasons Swiss Cheese Effect. Describe how culture can shape behavior and prevent human error. Provide examples of the five (5) behavior shaping factors and three (3) steps to culture change. Explain both safety and leader