Reimagining Reference in the 21st Century Ruth McGovern and there are seven keys

and there are seven keys that should help readers use their mind

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and how to execute role-playing difficult situations with the client so that he or she will develop effective coping strategies

The author closes with a discussion of the philosophical tension

Jonsson & Langhorne) left off

Reimagining Reference in the 21st Century Ruth McGovern and there are seven keysReference service, the idea that librarians provide direct assistance to users, has been a central function of libraries for over a century. Today's libraries are even more complex and intimidating to new users than libraries of the past, and the technical and social contexts in which users experience their library's resources add to this complexity. The availability of a friendly librarian who helps users find materials, search for information on a