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It'S All About Service: How To Lead Your People To Care For Your Customers,New George V. A Supplemental Book To AssistPractical Strategies For Better Customer Service Based On The Principlesof Servantleadershipindividuals In The Workforce And The Clients They Serve Are The Fundamental Building Blocks Of Every Company In America. Executives Talk About Customer Service; But Their Employees Are The Ones Who Make It Happen (Or Not). Author Ray Pelletier Reveals The Vital Importance Of A Happy Workforce In Creating A Happy Client. By Caring For Employees, Managers Create