Handling Complaints Intermediate Learning about different influence techniques

Learning about different influence techniques to use on a verity of people will not only increase your authority but also increase the chance of success

How can you use the Pareto Principle to prioritise your RCA approach systematically

What is EI

How to use forgiveness to feel better about yourself and defuse charged situations

What do you want to achieve by providing feedback

Handling Complaints Intermediate Learning about different influence techniquesCustomers dont expect you to be perfect. They do expect you to fix things when they go wrong. Donald Porter Complaint handling is an essential and useful skill. Whether it is your customer who is complaining, or your client, supplier or even your colleague, you have a great opportunity to see yourself from anothers point of view. This feedback can prove to be invaluable and the handling of such criticism can do wonders for the image and productivity