Learning and Assessment Kit-PSPSS00039 Customer Service Skill Set TLI Units of competency SITTIND001 Source

Units of competency SITTIND001 Source and use information on the tourism and travel industry SITXCCS006 Provide service to customers SITXWHS001 Participate in safe work practices SITXCOM002 Show social and cultural sensitivity SITTTSL005 Sell tourism products and services SITTTSL016 Provide specialist advice on cruises SITXEBS001 Use social media in a business * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency MSS405089 Develop a business case for improved energy management MSS405088 Plan

Core units BSBITU307 Develop keyboarding speed and accuracy BSBWHS201 Contribute to health and safety of self and others BSBIND301 Work effectively in an educational environment Elective units BSBADM405 Organise meetings Group A BSBCUS301 Deliver and monitor a service to customers Group A BSBEBU401 Review and maintain a website Group A BSBCMM301 Process customer complaints Group B ICTICT103 Use

fault find and rectify hydraulic systems for mobile plant MEM27019 Diagnose

test and service batteries AURETR012 Test and repair basic electrical circuits AURETB001 Diagnose and repair electric braking systems AURTTA017 Carry out vehicle safety inspections AURTTB001 Inspect and service braking systems AURTTD004 Inspect and service suspension systems AURTTJ012 Remove

Learning and Assessment Kit-PSPSS00039 Customer Service Skill Set TLI Units of competency SITTIND001 SourceOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to