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Units of competency SIRXCEG002 Assist with customer difficulties BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints SIRXPDK001 Advise on products and services If you require RPL Kits with comprehensive benchmarking
implement and review quality framework CHCMGT006 Coordinate client directed services CHCMGT002 Manage partnership agreements with service providers If you require RPL Kits with comprehensive benchmarking
facilitate and review all aspects of case management CHCCSM004 Coordinate complex case requirements CHCCCS004 Assess co-existing needs If you require RPL Kits with comprehensive benchmarking
procedures and programs to meet legislative requirements Elective units BSBCUS402 Address customer needs Group A BSBMGT401 Show leadership in the workplace Group A BSBMKG419 Analyse consumer behaviour Group A BSBWOR403 Manage stress in the workplace Group A BSBHRM405 Support the recruitment
Units of competency MSL933008 Perform calibration checks on equipment and assist with its maintenance FBPSUG2006 Collect and prepare samples BSBWHS201 Contribute to health and safety of self and others FBPSUG3007 Perform factory control tests FBPSUG2024 Perform standard tests on cane samples If you require RPL Kits with comprehensive benchmarking
SCORM Compliant Package-TAEASS511 Lead assessment CUA Units of competency SIRXCEG002 Assist* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.
