Learning and Assessment Kit-CPC31420 Certificate III in Construction Waterproofing MSM aggressive or abusive customers SITXINV006

aggressive or abusive customers SITXINV006 Receive

BSBINS501 Implement information and knowledge management systems BSBOPS505 Manage organisational customer service MEM30032A Produce basic engineering drawings MEM30033A* Use computer-aided design (CAD) to create and display 3-D models RIICWD501E Prepare detailed design of foundations RIICWD505E Prepare detailed design of landscaping RIICWD507D Prepare detailed geotechnical design RIICWD508E Prepare detailed design of rural roads RIICWD509E Prepare detailed design of urban roads MEM23007A* Apply calculus to engineering tasks MEM30005A* Calculate force systems within simple beam structures MEM30006A* Calculate stresses in simple structures MEM30012A Apply mathematical techniques in a manufacturing engineering or related environment RIICRC404E Inspect and report on pavement condition RIILAT402E Provide leadership in the supervision of diverse work teams RIIMPO402D Apply the principles of earthworks construction BSBPEF501 Manage personal and professional development BSBPMG531 Manage project time BSBPMG532 Manage project quality BSBPMG536 Manage project risk * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FBPRBK2002 Use food preparation equipment to prepare fillings FBPRBK2005 Maintain ingredient stores FBPRBK3005 Produce basic bread products FDFFS2001A Implement the food safety program and procedures FDFOHS2001A Participate in OHS processes FDFOP2061A Use numerical applications in the workplace FDFOP2064A Provide and apply workplace information Elective units FBPRBK3014 Produce sweet yeast products FBPRBK3009 Produce biscuit and cookie products FDFOP2005A Work in a socially diverse environment HLTAID003 Provide first aid If you require RPL Kits with comprehensive benchmarking

Core units FNSINC301 Work effectively in the financial services industry Elective units BSBCMM301 Process customer complaints BSBINS307 Retrieve information from records BSBINS309 Maintain business records FNSACM311 Process and manage payments FNSACM312 Reconcile financial transactions FNSACM313 Process authorised payments FNSACM411 Authorise valid expense payments FNSCRD302 Monitor and control accounts receivable FNSCRD311 Process applications for credit FNSACC311 Process financial transactions and extract interim reports FNSACC313 Perform financial calculations * We can develop additional elective units that are not listed on request (Please contact us for further information)

health and well-being education CHCCCS003 Increase the safety of individuals at risk of suicide CHCCCS016 Respond to client needs CHCDEV004 Confirm developmental status If you require RPL Kits with comprehensive benchmarking

Learning and Assessment Kit-CPC31420 Certificate III in Construction Waterproofing MSM aggressive or abusive customers SITXINV006Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to