Self-Study Guide-SITXCRI003 Respond to a customer in crisis UEP communicate and search securely on

communicate and search securely on the internet ICTICT104 Use digital devices Elective units ICTICT105 Operate spreadsheet applications ICTICT106 Operate presentation packages Additional electives BSBWHS201 Contribute to health and safety of self and others BSBSUS201 Participate in environmentally sustainable work practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency HLTAHW059 Provide postnatal and infant health care HLTAHW058 Prepare for and support childbirth HLTAHW027 Provide information and strategies in sexual health for women HLTAHW057 Provide antenatal health care HLTAHW029 Provide information and strategies in maternal and infant health If you require RPL Kits with comprehensive benchmarking

Units of competency SIRXMKT002 Use social media to engage customers SIRXCEG006 Provide online customer service BSBXCS303 Securely manage personally identifiable information and workplace information ICTWEB304 Build simple web pages If you require RPL Kits with comprehensive benchmarking

Core units BSBESB301 Investigate business opportunities BSBESB302 Develop and present business proposals BSBESB303 Organise finances for new business ventures BSBESB305 Address compliance requirements for new business ventures Elective units BSBCRT411 Apply critical thinking to work practices BSBHRM415 Coordinate recruitment and onboarding BSBPEF301 Organise personal work priorities BSBXCM301 Engage in workplace communication BSBXCS303 Securely manage personally identifiable information and workplace information SIRXOSM003 Use social media and online tools * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency HLTAUD002 Conduct play audiometry HLTAHW025 Provide information and strategies in health care HLTAUD003 Assess and respond to occupational noise risk If you require RPL Kits with comprehensive benchmarking

Self-Study Guide-SITXCRI003 Respond to a customer in crisis UEP communicate and search securely onOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the