SCORM Compliant Package-MSFFM2014 Select and apply hardware Learner Guide Core units BSBCRT311 Apply critical

Core units BSBCRT311 Apply critical thinking skills in a team environment BSBPEF201 Support personal wellbeing in the workplace BSBSUS211 Participate in sustainable work practices BSBTWK301 Use inclusive work practices BSBWHS311 Assist with maintaining workplace safety BSBXCM301 Engage in workplace communication Elective units BSBDAT201 Collect and record data Group A BSBTEC301 Design and produce business documents Group A BSBTEC302 Design and produce spreadsheets Group A BSBTEC303 Create electronic presentations Group A BSBWRT311 Write simple documents Group A BSBPMG430 Undertake project work Group B BSBCRT412 Articulate

Units of competency SIRXSLS001 Sell to the retail customer SIRXIND001 Work effectively in a service environment SIRXCEG002 Assist with customer difficulties SIRXCEG001 Engage the customer SIRXCEG003 Build customer relationships and loyalty SIRWSLS002 Analyse and achieve sales targets * We can develop additional elective units that are not listed on request (Please contact us for further information)

and academic support accordingly

Core units RIIBEF201D Plan and organise work RIICCM201D Carry out measurements and calculations RIIWHS201D Identify

selection and induction of staff BSBLED401 Develop teams and individuals If you require RPL Kits with comprehensive benchmarking

SCORM Compliant Package-MSFFM2014 Select and apply hardware Learner Guide Core units BSBCRT311 Apply critical* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.