Learning and Assessment Kit-RII21120 Certificate II in Oil & Gas Drilling (Onshore) and Well Servicing PSP aggressive or abusive customers If

aggressive or abusive customers If you require RPL Kits with comprehensive benchmarking

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS305 Provide ICT advice to clients Elective units ICTICT438 Select

Elective units BSBADM405 Organise meetings Group A BSBFIA401 Prepare financial reports Group A BSBITU402 Develop and use complex spreadsheets Group A BSBWRT401 Write complex documents Group A BSBITU404 Produce complex desktop published documents Group A BSBCMM401 Make a presentation Group B BSBFIA412 Report on financial activity Group B BSBSUS401 Implement and monitor environmentally sustainable work practices Group B BSBRES411 Analyse and present research information Group C BSBCUS402 Address customer needs Group C If you require RPL Kits with comprehensive benchmarking

facilitate and review all aspects of case management CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCLEG001 Work legally and ethically CHCPRP003 Reflect on and improve own professional practice Elective Units CHCADV001 Facilitate the interests and rights of clients CHCCCS003 Increase the safety of individuals at risk of suicide CHCCCS014 Provide brief interventions CHCCCS017 Provide loss and grief support If you require RPL Kits with comprehensive benchmarking

codes and specifications* UEERA0049 Install and start up single head split air conditioning and water heating heat pump systems* UEERA0059 Prepare and connect refrigerant tubing and fittings* UEERA0064 Recover

Learning and Assessment Kit-RII21120 Certificate II in Oil & Gas Drilling (Onshore) and Well Servicing PSP aggressive or abusive customers IfOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to