Session Plan-FSKOCM012 Use oral communication skills to participate in workplace negotiations FWP Units of competency FBPOPR1017 Follow

Units of competency FBPOPR1017 Follow work procedures to maintain quality FBPPPL1001 Communicate workplace information FBPOPR2074 Carry out manual handling tasks FBPFSY1002 Follow work procedures to maintain food safety FBPWHS1001 Identify safe work practices If you require RPL Kits with comprehensive benchmarking

Core units FNSCRD401 Assess credit applications FNSCRD402 Establish and maintain appropriate security FNSCRD403 Manage and recover bad and doubtful debts FNSCRD404 Utilise the legal process to recover outstanding debt FNSCRD405 Manage overdue customer accounts FNSCUS402 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Elective units BSBCUE203 Conduct customer engagement BSBCMM301 Process customer complaints BSBCNV506 Establish and manage a trust account If you require RPL Kits with comprehensive benchmarking

assess and control safety risks HLTAID003 Provide first aid SITHIND002 Source and use information on the hospitality industry If you require RPL Kits with comprehensive benchmarking

Units of competency CHCAGE001 Facilitate the empowerment of older people CHCHCS001 Provide home and community support services CHCCCS025 Support relationships with carers and families CHCCCS011 Meet personal support needs If you require RPL Kits with comprehensive benchmarking

Detailed assessor guides

Session Plan-FSKOCM012 Use oral communication skills to participate in workplace negotiations FWP Units of competency FBPOPR1017 FollowOur session plan support trainers to deliver effective, engaging and compliant classroom delivery of the qualification. This is a one off license fee and there are no limits on the amount of times you can use this session plan within your RTO, no annual or ongoing fees, and no limit on student numbers. We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce these