Self-Study Guide-FNSCUS403 Deliver a professional service to customers SIF Core units BSBLDR522 Manage people

Core units BSBLDR522 Manage people performance FNSCUS511 Develop and maintain professional relationships in financial services industry FNSCUS513 Review business performance FNSFMK515 Comply with financial services regulation and industry codes of practice FNSINC411 Conduct work according to professional practices in the financial services industry Elective units BSBINS402 Coordinate workplace information systems BSBLDR602 Provide leadership across the organisation BSBPEF501 Manage personal and professional development BSBSTR501 Establish innovative work environments BSBSTR502 Facilitate continuous improvement BSBOPS505 Manage organisational customer service BSBMKG541 Identify and evaluate marketing opportunities If you require RPL Kits with comprehensive benchmarking

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policies and procedures in the construction industry TLIB3015 Undertake site inspection TLIF2006 Apply accident-emergency procedures TLIF2010 Apply fatigue management strategies TLILIC0008 Licence to operate a non-slewing mobile crane (greater than 3 tonnes capacity) Elective units TLILIC0010 Licence to operate a slewing mobile crane (up to 20 tonnes) TLILIC0013 Licence to operate a slewing mobile crane (up to 60 tonnes) CPCCLRG3001 Licence to perform rigging basic level CPCCLRG3002 Licence to perform rigging intermediate level CPCCLTC4001 Licence to operate a tower crane CPCCLTC4002 Licence to operate a self-erecting tower crane have been added to elective Group B HLTAID011 Provide first aid If you require RPL Kits with comprehensive benchmarking

Core units BSBRES801 Initiate and lead applied research TAELLN811 Analyse policy and formulate strategic language

procedures and programs to meet legislative requirements MSFGG3038 Conduct commercial and structural reglazing MSFGN3001 Read and interpret work documents MSFDG3001 Protect leadlight and stained glass CPCCCM2006 Apply basic levelling procedures CPCCCM2010 Work safely on scaffolding higher than two metres If you require RPL Kits with comprehensive benchmarking

Self-Study Guide-FNSCUS403 Deliver a professional service to customers SIF Core units BSBLDR522 Manage peopleOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the