Unit Knowledge Guide-SITXCCS016 Develop and manage quality customer service practices FNS Units of competency TAEASS402 Assess

Units of competency TAEASS402 Assess competence TAEASS401 Plan assessment activities and processes TAEDEL301 Provide work skill instruction TAEASS403 Participate in assessment validation * We can develop additional elective units that are not listed on request (Please contact us for further information)

repair and refurbishment MEM21004 Clean watch and clock components MEM21005 Diagnose faults in quartz watches MEM21006 Service quartz watches MEM21007 Service complex quartz watches MEM21008 Service mechanical watches MEM18003 Use tools for precision work MEM21021 Restore clockwork mechanisms MEM21022 Manufacture watch and clock components MEM21023 Plan

Units of competency CHCCOM005 Communicate and work in health or community services CHCDIS007 Facilitate the empowerment of people with disability CHCCCS015 Provide individualised support HLTWHS002 Follow safe work practices for direct client care * We can develop additional elective units that are not listed on request (Please contact us for further information)

or distributed to other entities

Units of competency AHCPCM201 Recognise plants AHCILM302 Provide appropriate information on cultural knowledge AHCPCM303 Identify plant specimens If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-SITXCCS016 Develop and manage quality customer service practices FNS Units of competency TAEASS402 AssessOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner