Learner Guide-RIISAM401E Apply site plant, equipment and infrastructure maintenance management plans Course aggressive or abusive customers SIRCIND002

aggressive or abusive customers SIRCIND002 Support the supply of Pharmacy Medicines and Pharmacist Only Medicines * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units RIIBEF201D Plan and organise work RIICCM201D Carry out measurements and calculations RIIWHS201D Identify

Units of competency SIRXOSM004 Analyse performance of social media and online business tools SITXHRM002 Roster staff SIRXOSM007 Manage risk to organisational reputation in an online setting SIRXSTR001 Develop an ecommerce strategy SIRRRTF002 Monitor retail store financials * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core Units SITTIND003 Source and use information on the tourism and travel industry SITXCCS015 Enhance customer service experiences SITXCOM007 Show social and cultural sensitivity SITXCOM010 Manage conflict SITXFIN008 Interpret financial information SITXHRM007 Coach others in job skills SITXWHS007 Implement and monitor work health and safety practices Elective Units SITTIND004 Source and use information on the holiday park and resort industry SITXINV007 Purchase goods SITXCCS010 Provide visitor information BSBPEF202 Plan and apply time management BSBCMM411 Make presentations BSBWRT411 Write complex documents SITXCOM009 Address protocol requirements BSBTEC301 Design and produce business documents BSBTEC303 Create electronic presentations BSBTEC402 Design and produce complex spreadsheets BSBXCS402 Promote workplace cyber security awareness and best practices BSBXCS405 Contribute to cyber security incident responses * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC513 Identify and apply complex ethical decision making to workplace situations FNSRSK411 Apply risk management strategies to own work Elective units FNSCRD401 Assess credit applications FNSFMK515 Comply with financial services regulation and industry codes of practice FNSINC412 Apply and maintain knowledge of financial products and services FNSORG501 Develop and manage a budget FNSORG506 Prepare financial forecasts and projections FNSRSK511 Undertake risk identification FNSRSK512 Assess risks * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-RIISAM401E Apply site plant, equipment and infrastructure maintenance management plans Course aggressive or abusive customers SIRCIND002Our learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce