Learner Guide-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour Compliance Resources Core units BSBXTW301 Work in

Core units BSBXTW301 Work in a team FWPCOR3201 Implement safety

Units of competency ICTCBL320 Jumper metallic conductor cable in the access network ICTCBL249 Haul underground cable for installation and maintenance work ICTCBL253 Construct underground telecommunications infrastructure ICTCBL211 Install an above ground equipment enclosure ICTPMG201 Prepare site for support installation ICTCBL250 Haul and fix aerial cable If you require RPL Kits with comprehensive benchmarking

evaluate and apply current industry-specific technologies to meet organisational needs ICTICT401 Determine and confirm client business requirements ICTPRG527 Apply intermediate object-oriented language skills If you require RPL Kits with comprehensive benchmarking

Fully mapped to training package requirements

monitor and evaluate nursing care plans HLTENN005 Contribute to nursing care of a person with complex needs HLTENN006 Apply principles of wound management in the clinical environment HLTENN007 Administer and monitor medicines and intravenous therapy HLTENN008 Apply legal and ethical parameters to nursing practice HLTENN009 Implement and monitor care for a person with mental health conditions HLTENN011 Implement and monitor care for a person with acute health problems HLTENN012 Implement and monitor care for a person with chronic health problems HLTENN013 Implement and monitor care of the older person HLTENN015 Apply nursing practice in the primary health care setting HLTINF001 Comply with infection prevention and control policies and procedures HLTWHS002 Follow safe work practices for direct client care Elective units CHCCOM005 Communicate and work in the health or community services HLTAID003 Provide first aid HLTWHS003 Maintain work health and safety BSBLDR403 Lead team effectiveness HLTHPS006 Assist clients with medication HLTHPS007 Administer and monitor medications If you require RPL Kits with comprehensive benchmarking

Learner Guide-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour Compliance Resources Core units BSBXTW301 Work inOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce