SCORM Compliant Package-VU22593 Read and write short simple message and forms Training And Assessment Strategy Core units BSBLDR511 Develop and

Core units BSBLDR511 Develop and use emotional intelligence BSBLDR502 Lead and manage effective workplace relationships BSBMGT517 Manage operational plan BSBWOR502 Lead and manage team effectiveness Elective Units BSBCUS501 Manage quality customer service Group A BSBPMG522 Undertake project work Group A BSBWOR501 Manage personal work priorities and professional development Group A BSBMGT502 Manage people performance Group A BSBADM502 Manage meetings Group B BSBSUS501 Develop workplace policy and procedures for sustainability Group B BSBMGT516 Facilitate continuous improvement Group A BSBFIM501 Manage budgets and financial plans Group A Additional electives BSBWHS501 Ensure a safe workplace BSBHRM513 Manage workforce planning BSBRSK501 Manage risk If you require RPL Kits with comprehensive benchmarking

aggressive or abusive customers If you require RPL Kits with comprehensive benchmarking

Our learner and assessment resources contain everything you need to begin training and assessing your learners

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS305 Provide ICT advice to clients Elective units ICTICT213 Use computer operating systems and hardware ICTICT214 Operate application software packages ICTSAS213 Maintain ICT system integrity (c) ICTSAS310 Install

Core units CHCDIV001 Work with diverse people HLTAAP001 Recognise healthy body systems HLTAID011 Provide first aid HLTINF006 Apply basic principles and practices of infection prevention and control HLTOUT010 Communicate in complex situations to support health care HLTWHS002 Follow safe work practices for direct client care HLTWHS006 Manage personal stressors in the work environment Elective units BSBMED301 Interpret and apply medical terminology appropriately CHCCCS020 Respond effectively to behaviours of concern CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCLEG001 Work legally and ethically HLTAAP002 Confirm physical health status If you require RPL Kits with comprehensive benchmarking

SCORM Compliant Package-VU22593 Read and write short simple message and forms Training And Assessment Strategy Core units BSBLDR511 Develop and* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.