Learning and Assessment Kit-TLII3022 Provide customer service in rail operations SIR Core units BSBDIV501 Manage diversity

Core units BSBDIV501 Manage diversity in the workplace SITTIND001 Source and use information on the tourism and travel industry SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict SITXFIN002 Interpret financial information SITXFIN003 Manage finances within a budget SITXFIN004 Prepare and monitor budgets SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices Elective units SITTTSL013 Construct promotional international airfares Group A SITTTSL014 Construct advanced international airfares Group A SITTTSL015 Administer billing and settlement plans Group A SITTTSL016 Provide specialist advice on cruises Group A SITTTSL017 Maintain product inventories Group A SITXCCS002 Provide visitor information Group A SITXHRM002 Roster staff Group B SITXHRM004 Recruit

Core units FNSFLT211 Develop and use a personal budget FNSFLT212 Develop and use a savings plan FNSFLT213 Develop knowledge of debt and consumer credit FNSFLT214 Develop knowledge of superannuation FNSFLT215 Develop knowledge of the Australian financial system and markets FNSFLT216 Develop knowledge of taxation If you require RPL Kits with comprehensive benchmarking

SRTOs 2025 clauses

Core units AHCPER301 Research and communicate information on permaculture principles and practices AHCPER302 Develop recommendations for integrated plant and animal systems AHCPER303 Maintain integrated plant and animal systems AHCPER316 Select plant and animal species for permaculture systems AHCWRK311 Conduct site inspections Elective units AHCPER307 Establish a rural permaculture system AHCPER308 Establish an urban permaculture system AHCPER305 Implement crop maintenance and harvesting programs for permaculture systems AHCPER306 Use weedy plants in a permaculture system AHCILM306 Follow Aboriginal cultural protocols AHCILM305 Work with an Aboriginal Community or organisation AHCPER309 Install and maintain permaculture water systems AHCPER310 Install structures for permaculture systems AHCLSK319 Slaughter livestock AHCECR301 Maintain native ecosystem areas If you require RPL Kits with comprehensive benchmarking

identify and rectify telecommunications network faults ICTTEN208 Use electrical skills when working with telecommunications networks ICTTEN202 Use hand and power tools ICTWOR308 Provide customer service to telecommunications customers * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-TLII3022 Provide customer service in rail operations SIR Core units BSBDIV501 Manage diversityOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to