Learning and Assessment Kit-BSBOPS203 Deliver a service to customers Certificate I Core units BSBCMM511 Communicate with

Core units BSBCMM511 Communicate with influence BSBCRT511 Develop critical thinking in others BSBLDR523 Lead and manage effective workplace relationships BSBOPS502 Manage business operational plans BSBPEF502 Develop and use emotional intelligence BSBTWK502 Manage team effectiveness Elective units BSBCMM412 Lead difficult conversations BSBCRT512 Originate and develop concepts BSBFIN501 Manage budgets and financial plans BSBLDR522 Manage people performance BSBOPS504 Manage business risk BSBPEF501 Manage personal and professional development If you require RPL Kits with comprehensive benchmarking

configure and test network security Group D ICTWEB452 Create a markup language document Group G ICTPRG434 Automate processes ICTWEB431 Create and style simple markup language documents Group G ICTWEB430 Produce server-side script for dynamic web pages Additional Electives ICTWEB443 Implement search engine optimisations Group G ICTWEB433 Confirm accessibility of websites Group G BSBWOR404 Develop work priorities ICTSAD501 Model data objects If you require RPL Kits with comprehensive benchmarking

It can be effective when students begin to prepare for a summative assessment

Core units CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTINF001 Comply with infection prevention and control policies and procedures HLTWHS001 Participate in workplace health and safety BSBMED301 Interpret and apply medical terminology appropriately Elective units BSBMED302 Prepare and process medical accounts BSBMED303 Maintain patient records BSBINS302 Organise workplace information HLTAID011 Provide first aid BSBFIN302 Maintain financial records BSBOPS304 Deliver and monitor a service to customers CHCCCS020 Respond effectively to behaviours of concern CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety If you require RPL Kits with comprehensive benchmarking

Curriculum design overview - main content areas

Learning and Assessment Kit-BSBOPS203 Deliver a service to customers Certificate I Core units BSBCMM511 Communicate withOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to